ProtCall was specifically built for call centers. We are not a CRM (although we can almost be used as one), we are a call center solution and our database was built with call center operations in mind.
ProtCall reports are built for call centers, and will show you your call center performance and operator's performance. ProtCall can give you live statistics about almost anything you are interested about your call center operations: calls, minutes, talk times per hour, what operators are lagging behind, and where you are losing time in your calls.
ProtCall uses the Asterisk PBX, the world's leading open source PBX telephony engine. This means you will get unprecedented VoIP quality and flexibility without paying the big bucks for expensive PBX solutions.